TERMS

By proceeding with your booking, you agree to the following terms set by Amaanah Gas & Heating Ltd (AGH). These terms ensure transparency, safety, and service quality.

Service Commitment

• All works are carried out by qualified Gas Safe & City & Guilds certified engineers.

• We aim for professional workmanship and timely service delivery for domestic and commercial clients.

Booking & Cancellation

• Appointments must be confirmed by phone, email, or online.

• You may cancel or reschedule up to 24 hours before your appointment without charge.

• Cancellations under 24 hours may incur a £65+VAT late cancellation fee.

 Payment Terms

• Full payment is due immediately upon job completion.

• We accept cards, BACS (bank transfer), and cash.

• All materials used are chargeable (with prior notice) and listed on your invoice.

Additional Charges

• No hidden fees. We do not charge for:

  • ULEZ or congestion zone entry

  • Parking (unless arranged by the client)

  • Call-out or fuel fees

• Only parts/materials required are billed separately.

Receipts & Documentation

• You will receive a digital invoice or job sheet.

• Certificates (e.g. Landlord Gas Safety, CP42) are issued upon request.

Work Guarantee

• Labour is covered by our 3-month workmanship guarantee.

• This does not cover:

  • Manufacturer faults

  • Pre-existing conditions or misuse

  • Partial repairs without full replacements

Photos & Job Records

• For compliance and transparency, we may record photographic documentation during/after service delivery.

Legal & Safety

• We are fully insured with Public Liability and Professional Indemnity cover.

• All work complies with UK building and safety regulations.

Questions or Disputes

For any concerns, contact us directly at:
📞 07951 096288
📧 info@amaanahgasandheating.co.uk
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