PRIVACY POLICY
Last Updated: July 2025
Amaanah Gas & Heating -AGH values your privacy and is committed to protecting the personal data of our customers, partners, website visitors, and users of our services.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data privacy laws.
Who We Are
Amaanah Gas & Heating Ltd.
Registered in England & Wales
Company No: [Insert Company Number]
Registered Office: [Insert Full Company Address]
Email: info@amaanahgasandheating.co.uk
Website: amaanahgasandheating.co.uk
We are registered as a Data Controller with the Information Commissioner’s Office (ICO). Our registration number is [Insert ICO Number].
Services Covered
This policy applies to all AGH services, including:
- Domestic Gas & Heating
- Central Heating & Hot Water Installations
- Plumbing Services
- Electrical Services
- Commercial Gas & Catering
- LPG Services (Homes, Caravans, Mobile Catering)
- Power Flushing & Maintenance
- Emergency Callouts and Servicing
- Use of our website, online booking forms, or any digital tools related to service provision
Information We Collect
We may collect the following categories of personal data:
Information you provide directly:
- Full name
- Contact details (email address, phone number, physical address)
- Property access information (e.g., appointment access codes, landlord contacts)
- Job/service details, including descriptions of faults, images or documents you upload
- Payment and billing details (excluding full card numbers – processed via secure third-party gateways)
- Business/company name (if acting in a commercial capacity)
Information collected automatically via our website or forms:
- IP address and device data
- Browser type and version
- Referral source and usage activity
- Cookies and session IDs (see Cookies Policy)
Third-party information:
We may receive personal data from third-party suppliers, subcontractors, or platforms that refer you to us, including estate agents, property management companies, and trade marketplaces.
How We Use Your Data
We use your personal data for the following purposes:
- To provide the services you have requested (installation, inspection, servicing, repairs)
- To manage enquiries, quotations, bookings, and job follow-ups
- To verify identity and property access for safety and legal compliance
- To issue invoices and process secure payments
- To respond to feedback, complaints, and disputes
- To send booking confirmations, updates, and customer communications
- To comply with regulatory or legal obligations (e.g., Gas Safe records)
- To improve our website functionality, user experience and security
- To send relevant updates or marketing communications (with your consent)
Legal Bases for Processing
We process your personal data only where legally permitted, including:
- Contractual necessity: To fulfil our agreement with you (e.g. booking or service provision)
- Legal obligation: Gas safety compliance, VAT, HMRC, industry regulation
- Legitimate interests: Service improvement, fraud prevention, customer service optimisation
- Consent: For marketing communications or use of cookies
Sharing Your Information
We may share your data with:
- Subcontracted engineers or certified specialists assigned to your job
- Third-party payment processors (for secure payments)
- Regulators and legal authorities, such as Gas Safe Register or HMRC, where required
- Business partners or property managers, only if acting on your behalf
- Debt collection or fraud prevention agencies (only in case of non-payment or suspected fraud)
- Professional service providers, e.g. IT or legal support, for business operation purposes
We never sell or rent your personal data to third parties for marketing purposes.
International Transfers
While our operations are UK-based, if your data is processed outside the UK or EEA (e.g., by cloud service providers), we ensure appropriate safeguards (e.g., standard contractual clauses) are in place to maintain GDPR-compliant protection.
How We Protect Your Data
We take the security of your information seriously, using:
- SSL encryption on our website
- Secure cloud-based job management systems
- Access controls and data minimisation
- Staff training on data handling
- Routine system updates and security patches
No system is 100% secure, but we take reasonable steps to prevent loss, misuse or unauthorised access.
Data Retention
We retain your data only as long as necessary for:
- Providing services and customer support
- Meeting our legal, regulatory, and tax obligations
- Resolving disputes or enforcing agreements
Typically, we retain service records for up to 7 years, in line with Gas Safe and HMRC requirements.
Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw marketing consent at any time
- Request a copy of your data (data portability)
- Lodge a complaint with the ICO (www.ico.org.uk)
To exercise your rights, email: info@amaanahgasandheating.co.uk
